Monitor & Support

Reducing Vulnerabilities, Maintaining Availability

No matter how your Network is Designed & Built component failure and adverse demands could affect service availability or performance – Design can mitigate the initial impact, but our 24x7x365 maintenance, performance monitoring and support care packages will give you peace of mind that the cause is addressed and the impact minimised.

What We Do:

  • Review your existing Network through a detailed “Health Check”
  • Identify changes which would suit your “up-time” expectations
  • Implement monitoring agents on key devices & components
  • Agree the parameters for detection, correction & escalation
  • Work in partnership with existing Network Teams as required

What You Get:

  • Monitoring & Alerting plus a portal for Team views & Ops metrics
  • 1000+ modules for automated config of kit & app monitoring
  • Device config mgt & backup for quick recovery from failure
  • Config Management portal for all physical & logical assets
  • Authentication control for kit access & detailed change logging
Secure managed business it network

Secure

Check, Backup & Patch

Scalable IT network solutions provider

Scalable

Designed & Monitored

Available IT network provider

Available

We’ll Know If Not

Case Study

Our client is a major player in the Cloud Services and IT solutions arena – with over 30,000 employees worldwide their talent is incredible but sometimes a trusted Partner brings something extra.

Partners

100

Having a Partner not a supplier gives that little extra confidence that getting it right is a must.

Scale

100

As our clients business grows we ensure that their infrastructure adapts ahead of time

Situation, Intervention & Outcome

The Situation

Our client is a major player in the Cloud Services and IT solutions arena – with over 30,000 employees worldwide their talent is incredible but sometimes a trusted Partner brings something extra. ISUMO enhance the and supplement our client’s technical teams to deliver Video Conferencing services to over 10,000 users globally. The structure, capacity, monitoring and maintenance of the core network is a key component of the stability and availability of the Video Conferencing service.

ISUMO Intervention

For over 10 years we have provide our client with maintenance and support services for all aspects of the security & network including Management of the DC for the Video Conferencing core network infrastructure which is all hosted in the U.K for the global operation.

The Outcome

A core business service is delivered on a resilient scalable platform with no unplanned downtime and and high levels of service quality. Our client meets it’s clients expectations.

Download Care Package Details

The Care Packages offered by ISUMO are per device and come in 3 flavours – Essential, Preferred and Elite. We are confident there is a package to suit, but if not we can create a bespoke care plan.

We can achieve loads in 30 minutes with a hot beverage and an open mind – call/click to book a no obligation, no sales chat

IF SUPPORT & MAINTAIN IS YOUR THING

We are happy for a no obligation chat about current vs desired and to work with you to create a solution that gets the thumbs up

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